Have Any Questions?

Recently Asked Questions

Below you’ll find answers to some of the most frequently asked questions.
We are constantly adding frequently asked question to page.

We provide care for a variety of animals, including dogs, cats, birds, small animals, and aquatic pets, at EllenPets.

– Ordering from ellenpets.com is simple! Simply choose the items you want, put them in your shopping cart, and then check out. To complete your order, follow the prompts to provide your shipping and payment information.

– We accept a number of payment choices, including PayPal, other safe online payment methods, major credit cards (Visa, Mastercard, American Express), and cash.

– Yes, we do ship internationally to a few different nations. You can input your address to check whether we can deliver to your area during the checkout process.

– Definitely! Our return and exchange process is simple. Within 30 days of receiving your order, please get in touch with our customer care to start the return or exchange process if the products don’t live up to your expectations.

Yes, we place a high priority on the security and welfare of pets. Our products are carefully chosen to satisfy high standards of quality and sourced from reliable brands. We work hard to provide goods that are helpful and secure for your pets, even though we do not specifically call for veterinary approval.

– Depending on your location and the particular products you ordered, the shipping time may change. Within 1-2 business days, we hope to process and send you orders. The estimated delivery date will be given at checkout once the order has been sent.

– We are available to help you! By visiting the “Contact Us” page on our website, where you can also find a contact form and our email address, you may get in touch with our customer care team. We make an effort to answer to all emails within 24 to 48 hours.

Wanna Quick Support ?

You can contact us or use our live chat service to get help right away and get responses in real time.